Refund Policy

Effective Date: 25 August 2026

This Refund Policy applies to all tickets purchased for events organized by URGE. Fashion Platform through Ticket Tailor.

1. Ticket Sales

All tickets for URGE. Fashion Platform events are sold and processed through Ticket Tailor, using secure third-party payment providers.

By purchasing a ticket, you agree to both this Refund Policy and the applicable Ticket Tailor Terms of Service.

2. Refund Requests

All refund requests must be submitted through Ticket Tailor.

URGE. Fashion Platform does not process payments directly and cannot issue refunds outside the Ticket Tailor platform.

Any approved refund will be returned to the original payment method used during purchase.

3. Non-Refundable Tickets

Unless otherwise required by applicable law or expressly stated for a specific event, purchased tickets are non-refundable.

Refunds will generally not be provided for:

4. Event Cancellation

If an event is cancelled by URGE. Fashion Platform and is not rescheduled, eligible ticket holders will be informed regarding the available refund process through Ticket Tailor.

Refund eligibility will be determined in accordance with Ticket Tailor’s payment processing procedures and applicable law.

5. Event Rescheduling

If an event is postponed or rescheduled, purchased tickets may remain valid for the new event date.

If alternative arrangements are available, affected ticket holders will receive further information via the email address used during purchase.

6. Duplicate Purchases

If you believe you have accidentally purchased duplicate tickets, please contact us as soon as possible.

Duplicate purchase requests will be reviewed individually. Approval is at the discretion of URGE. Fashion Platform and subject to Ticket Tailor’s payment processing capabilities.

7. Payment Processing

Payments are securely processed by third-party payment providers integrated with Ticket Tailor.

URGE. Fashion Platform does not store or process payment card information.

8. Ticket Transfers

If ticket transfers are permitted for a specific event, they must be completed in accordance with Ticket Tailor’s available transfer functionality.

9. Contact

For questions regarding your booking or event attendance, please contact:

URGE. Fashion Platform

Email: hello@urgefashion.com

Website: https://urgefashion.com

For payment-related assistance, please refer to Ticket Tailor’s Help Centre and the support options available within your Ticket Tailor booking confirmation.